Implementation

When implementing a cloud hosted VoIP or UCaaS solution, vendors aren’t able to fully implement without the proper documentation of your environment and management of many pre-implemenation tasks. Clients will need to consider who will own and lead completion of the following millstones and tasks required:

• User Cut Sheets (List of Users, DIDs, extensions, SKUs, MAC addresses, etc.)
• DID and Toll-Free Porting Lists
• Porting approval forms for losing carrier (E911, LOA, RespOrg, etc.)
• Network Diagrams
• Coordination and Management of Site Network Readiness Test(s)
• Phone Maps of Call Flows
• Communications to Users and Leadership
• Training Coordination for Users
• Facilitate device and functionality testing for completion of vendor setup
• Go-Live Facilitation and Support
• Facilitate knowledge transfer of all operational and system administration policies, procedures and processes to client technical sponsor to establish accountability and responsibility for the operational product
• Ensure all engineering and support documentation are completed and made available for each environment